Oxford Insulator

Shipping

Standard shipping on all orders is £5.95+VAT / Delivery is usually next day (not guaranteed) 

All orders over £150.00 (excluding VAT) will receive FREE delivery. 

Shipping is available outside of the UK on request - please email sales@merlindirect.co.uk

Returns

If you are not entirely satisfied with your purchase, we're here to help. Returns You have 14 calendar days to return an item from the date you received it.

To be eligible for a return

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds are issued once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section.

Contact Us If you have any questions on how to return your item to us.

Email returns@merlindirect.co.uk to raise a return - please do not return an item without notifying us.