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Frequently Asked Questions
What is PPE clothing?
PPE clothing, or personal protective equipment clothing, refers to any clothing or equipment designed to protect the wearer from physical, chemical, and biological hazards in the workplace. This can include items such as safety glasses, gloves, hard hats, and respirators.
Does your company ship internationally?
Yes, we do offer international shipping to select countries. Please contact us for more information on international shipping rates and availability.
How do I know what size to order?
We offer sizing charts on each product page to help you find the right fit. If you are unsure of your size or have any other questions, please don't hesitate to contact us and we will be happy to assist you.
How do I place an order?
Placing an order with us is easy! Simply browse our selection of products, add the items you wish to purchase to your cart, and follow the prompts to complete your order. If you have any questions or need assistance, our customer service team is here to help. You can also call us on 01628 769373 to place an order.
What forms of payment do you accept?
We accept all major credit cards, PayPal and Klarna
Can I return or exchange an item if I am not satisfied?
Yes, we offer a 14-day return policy for most items. If you are not satisfied with your purchase, please email returns@merlindirect.co.uk to initiate a return or exchange. Please note that certain items, such as customized or special-order items, may not be eligible for return or exchange.
Do you offer bulk discounts?
Yes, we do offer bulk discounts for orders of 10 or more items. Please contact us for more information on bulk discounts and to place a bulk order.
Do you offer any warranties on your products?
Yes, many of our products come with a manufacturer's warranty. Please refer to the product description or contact us for more information on the specific warranties offered for each product.
Can I place an order over the phone?
Yes of course, please call us on 01628 769373 to place an order.
What courier do we use?
We mainly use DPD or Royal mail but this is not always guaranteed due to demand.